{"xsrfToken":"783169e8c7c3367d3e02ff7f69147ceb94b1883e_lout","branding":{"id":"5","key":"ocs","name":"Onware Help Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/31","theme":{"headerBGColor":"#1a1b3b","headerLinkColor":"#ffffff","headerLinkHoverColor":"#2d2e5e","headerLinkHoverBGColor":"#2d2e5e","headerBadgeColor":"#2d2e5e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3a9444b5-dc95-422f-939f-ca77fd207349/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjMyZGNmZS1jNmI5LTQwZjQtODU3ZS1jNTVkMmRhMGQxYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNhOTQ0NGI1LWRjOTUtNDIyZi05MzlmLWNhNzdmZDIwNzM0OSI6WyJyZWFkIl19LCJleHAiOjE3MzQ3ODMyNzUsIm5iZiI6MTczNDc4MjY3NX0.S_fGVHCZ4O5wyTTHFdBA0Vdm0yp1sgaMMU-KUTDxc_w&client=9b32dcfe-c6b9-40f4-857e-c55d2da0d1ae&mode=fit","logoId":"3a9444b5-dc95-422f-939f-ca77fd207349","isLogoAvailable":true,"helpCenterTitle":"Welcome to Onware Help Desk","sharedPortalName":"Onware","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Onware Help Desk","sharedPortalName":"Onware","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#27aae1","helpCenterTitleColor":"#1b1c3a","bannerMediaApiUrl":"https://api.media.atlassian.com/file/44303baf-e33a-43a4-b159-aafc293a9185/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjMyZGNmZS1jNmI5LTQwZjQtODU3ZS1jNTVkMmRhMGQxYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0MzAzYmFmLWUzM2EtNDNhNC1iMTU5LWFhZmMyOTNhOTE4NSI6WyJyZWFkIl19LCJleHAiOjE3MzQ3ODMyNzUsIm5iZiI6MTczNDc4MjY3NX0.3e6N5L29fQDyAEVHbNvcMYqcgFOWmU62VO1sibvk64k&client=9b32dcfe-c6b9-40f4-857e-c55d2da0d1ae&height=300&mode=fit","bannerMediaApiFileId":"44303baf-e33a-43a4-b159-aafc293a9185","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"ocs","projectId":10702,"serviceDeskId":5,"name":"Onware Help Desk","description":"<p><b>Welcome to Onware's Help Desk! You can raise a request to our Help Desk Team using the options provided.</b></p>\n<p><b>Call us</b> at +1-855-781-9273 (Toll Free) or 780-488-9273</p>\n<p>OR</p>\n<p><b>E-mail us</b> at <a href=\"mailto:support@onware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support@onware.com</a></p>\n<p>Onware Help Desk is located in Edmonton, Alberta. Our hours of operation is from 08:00 to 17:00 Mountain Time, Monday to Friday (excluding statutory holidays).</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"33","name":"Request Help","descriptionHtml":"","callToAction":"Request Help","introHtml":"<p>Do you require a Customer Support Specialist to investigate an issue or concern? Do you have a suggestion or feedback for Onware?</p>","icon":10924,"iconUrl":"https://onware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10924","groups":[],"key":""},{"id":"38","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"<p>Do you require a training session?</p>","icon":10902,"iconUrl":"https://onware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10902","groups":[],"key":""}],"reqGroups":[],"orderMapping":{},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjMyZGNmZS1jNmI5LTQwZjQtODU3ZS1jNTVkMmRhMGQxYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcwMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3ODM4NzUsIm5iZiI6MTczNDc4MjY3NX0.3fNmVmeMjGXrVPrWnf6wRlxkZ3ymRfsupq4zODNvecI","targetCollection":"upload-project-10702","endpointUrl":"https://api.media.atlassian.com","clientId":"9b32dcfe-c6b9-40f4-857e-c55d2da0d1ae","tokenDurationInMins":20}},"sharedPortal":{"name":"Onware","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Fonware.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3ZjAwZmIzODMxYTlkYmFjZDM2MjQ5NmI2NmM4M2E5YzBjMTViZTQ3ODQ4NDE3NmQwYjc2MTFlNzMyNTU1MjA5IiwiaXNzIjoiamlyYTo0Mjg2NTE2IiwiY29udGV4dCI6e30sImV4cCI6MTczNDc4MzU3NSwiaWF0IjoxNzM0NzgyNjc1fQ.puaIdXjv3xTqvM4pqKls0sFTE8jp07EWbM9liGz4EkE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6NDI4NjUxNiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvb253YXJlLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL29ud2FyZS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJIRCIsImlkIjoiMTA3MDIifX19LCJleHAiOjE3MzQ3ODM1NzUsImlhdCI6MTczNDc4MjY3NX0.QYCIHpISeH60k_36Fvx8T86Pk7_cc00grBsMvs35bKI\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://onware.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://onware.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HD\\\",\\\"id\\\":\\\"10702\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HD\\\",\\\"project.id\\\":\\\"10702\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://onware.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=onware","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"783169e8c7c3367d3e02ff7f69147ceb94b1883e_lout","baseUrl":"https://onware.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://onware.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9b32dcfe-c6b9-40f4-857e-c55d2da0d1ae","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6c708402fe75402c9a0232023d74e6a5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}